Here at The Little Alchemist we are committed to providing customer satisfaction and it is very important to us that you have a positive shopping experience and are happy with your purchase. A refund is available if you are not satisfied with your purchase, provided that you contact us within 7 days of receipt of your product. You will be issued with a returns reference number, which must be included with the returned product. Products returned without this number will not be accepted and no refund will be issued.
Once we have received the product with your returns ref number you will be refunded your purchase price either via paypal or direct deposit.
If your product has been damaged or faulty upon arrival we will replace it provided that you contact us within 7 days of receipt of your product. You will be issued with a RRN (Returns reference number) and this must be included with the returned product. Once this has been received we will then issue a replacement.