Shipping + Returns
To keep things simple, we have a relatively straight-forward shipping policy. We provide FREE DELIVERY on all Australian orders over $150. Your goods will be shipped via Australia post parcel package, as explained below.
Standard - Australia post parcel satchel (3-5 days) $9.00
Standard - Australia post parcel satchel (3-5 days) Free
The Little Alchemist is committed to providing customer satisfaction and it is very important to us that you have a positive shopping experience and are happy with your purchase, as we understand that one product does not fit all. If you are not 100% satisfied with your purchase you can return it for an exchange or refund excluding shipping costs, provided it is within 14 days of receipt of your order. Faulty items will either be replaced or refunded as appropriate to the circumstances. If you wish to return a product please read our HOW TO MAKE A RETURN section below for full details.
As The Little Alchemist's products are made using natural and raw ingredients you will see slight variations from batch to batch, this is completely normal and due to the nature of the materials and ingredients used to create the products from season to season. However, if you think your product has a serious problem or the packaging is damaged,please contact us. Items that are damaged as a result of usage are not considered to be faulty.
Please send an email to firstname.lastname@example.org and we will guide you through the process for returning your goods. We cannot be responsible for returned goods lost in transit so please insure your returned items for your own peace of mind. Please allow 2-3 weeks for proces. Products return without contacting The Little Alchemist first will not be accepted and no refund will be issued. Please not shipping costs will not be refunded.