Terms + Conditions
THE FOLLOWING EXPLAINS OUR RESPONSIBILITIES REGARDING YOUR ORDER WITH US, AND HOW YOUR TRANSACTION WILL BE HANDLED. IT’S A LOT OF LEGALESE THAT ISN’T OVERLY FUN TO READ, BUT IS IMPORTANT FOR YOU TO UNDERSTAND THESE TERMS & CONDITIONS WHEN YOU SHOP WITH US.
These Terms and Conditions of Trade are the terms on which THE LITTLE ALCHEMIST LOCATED IN SYDNEY, AUSTRALIA provide merchandise (“Goods”) to you (“You”/”Your”) as a consumer via our web sites, including, without limitation:
- www.thelittlealchemist.com.au; and any additional shopping sites that we may create from time to time to purchase product and also as a resource for information and entertainment (collectively the “Web Sites”).
1. INFORMATION ABOUT US
1.1 We are The Little Alchemist, a business registered in Australia under the ABN of 71 455 936 751.
1.2 If you have any questions, complaints or comments about this website then You may contact Us as follows:
The Little Alchemist
PO BOX 281
Galston NSW 2159
0410 337 116
*Please note that calls to this number are subject to a charge.
1.3 Our ABN number is 71 455 936 751.
2. OUR CONTRACT
2.1 Your order (“Order”) constitutes an offer to Us to buy the Goods you select via your Order on the Web Sites. All Orders are subject to availability and acceptance by Us. We will send You an email acknowledging receipt of Your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Goods is agreed and accepted by Us only when We send You an email dispatch confirmation.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 You may have the option to open an account via the Web Sites to place Orders. On registration of an on-line account, You will select a Password and User Name that You can use to access Your on-line account.
3.2 You are responsible for maintaining the confidentiality of Your Password and User Name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Web Site and will not be liable where Your Password or User Name is used by someone else (unless such use is due to our negligence).
3.3 You agree to notify Us immediately of any unauthorised use of Your Password or User Name of which You become aware.
4. YOUR STATUS
If you are under 18 years old you are not authorized to make a transaction or register an account with Us on the Web Sites. By placing an Order through the Web Sites, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old. If you are not legally capable of entering into contracts, We are legally entitled to cancel the order with You and will not be obliged to supply the Goods.
5. PRICES AND DELIVERY
5.1 The price of the Goods is as stated on the Web Sites from time to time and as confirmed to You as part of the Order process when We confirm Our acceptance of Your Order to You (except in the case of obvious error). Prices shown are in AUD.
5.2 Prices are checked regularly. However, if We find the price has changed or that there has been a pricing error when We receive Your Order We will contact You and ask if You wish to proceed at the correct price. If You confirm that You do wish to proceed, then your confirmation constitutes a new Order to us and please remember that We will not be under an obligation to supply the Goods until We have sent You an email dispatch confirmation.
5.3 Goods will be dispatched by Australia Post.
5.4 Prices shown on the Web Sites do not include delivery. Our delivery charges are as follows and will be confirmed to You during the Order process:
Australia Wide $9.00
5.5 We shall endeavor to dispatch the Goods to You as soon as possible after You place Your Order, normally within 2 working days if the Goods are in stock, and in any event within 30 days beginning on the day after You place Your Order. If We are unable to dispatch the Goods within that time We will email as soon as possible to let You know and give You an estimated delivery date and You will have the right to cancel Your Order and receive a full refund as set out in that email.
5.6 As soon as the Goods are delivered to You, You are responsible for them. If a parcel is damaged, please notify us via email firstname.lastname@example.org or by telephone (0410 337 116) by 5pm the next working day.
5.7 Payment for all Goods must be by credit card using paypal. We accept payment with PayPal or you may pay for goods using a direct bank transfer; however goods will not be despatched until payment has been received.
5.8 At the point when We send You an email order confirmation, We will process the payment details You have given to us to take payment for Your order. If You have placed an order using PayPal, You will be charged as soon as the order is Confirmed. We will process payment for all the Goods including any back ordered Goods. Any back ordered Goods will be shipped when they are in stock. You may cancel Your order of back ordered Goods before the point of shipment by contacting Customer Services by email or telephone.
5.9 Orders: For Your security, when using a credit/debit card, the billing name, address and phone number must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
6. LIMITATIONS ON OUR LIABILITY TO YOU
6.1 Nothing in these Terms and Conditions of Trade shall:
6.1.1 exclude or limit Our liability:
(a) for fraud, fraudulent misrepresentation or our Gross negligence or the gross negligence of Our employees or agents;
(b) for death or personal injury resulting from Our negligence or the negligence of Our employees or agents;
(d) for any matter for which it would be illegal for us to exclude, or attempt, our liability.
6.1.2 restrict Your statutory rights
6.2 Subject to paragraph 6.1 above, and unless prohibited by Your local statutory law, these Terms and Conditions of Trade shall not:
6.2.1 make Us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and Us when You agree to these Terms and Conditions of Trade, including where the damage or loss results from Our breach of these Terms and Conditions of Trade; or
6.2.2 make Us responsible for any damage or loss caused to You where You are not entering into these Terms and Conditions of Trade as a consumer (as defined under Your local statutory law).
6.3 our aggregate liability to You for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of Your Order or Orders.
6.4 We are not responsible for any delay or failure to comply with Our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond Our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting Us or Our suppliers.
7. DATA PROCESSING AND PRIVACY
8. ELECTRONIC COMMUNICATIONS
By using these Web Sites, You accept that communication with Us will mainly be electronic. We will contact You by email or provide You with information by posting notices on these WebSites. For contractual purposes, You consent to receive communications from Us electronically (to the most recent email address you have provided to us) and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
9.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on these WebSites and, where practical, We will endeavour to alert users to key changes via the homepage. In any case such changes and updates will not affect transactions in process resulting from an order placed before publishing such changes and updates.
9.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
The Little Alchemist reserves all rights of ownership of the content and its compilation unless otherwise stated. “Content” pertains to all information, text, graphics, materials, images, audio clips, characters/mascots, software and advertisements and its/ their orchestration, arrangement and assembly. Australian and international Copyright Law protects the little alchemist's Web Site, including content and its compilation. This thereby prohibits unauthorised parties or individuals (for personal or commercial purposes) to sell, copy, exploit, modify, reproduce, transmit, distribute, republish or exhibit any site, content, compilation or part thereof without expressed permission from The Little Alchemist.
The information given within this website is done so in good faith and is general and not specific to individuals and particular circumstances. Before using herbs, essential oils or other natural treatments, check all cautions and restrictions. The Little Alchemist will not be held liable for any injury, damage or otherwise resulting from the use of any treatments or products within this website. Always seek professional medical advice if symptoms persist and the information supplied should never replace medical advice. Some of the products contained on this website may contain essential oils and thus customer discretion should be used if you are pregnant, have any medical conditions or very sensitive skin as some essential oils may not be suitable for use if any of the above conditions apply to you. As always it is recommended that you do a patch test prior to use of any new product and if irritation occurs discontinue use.
We are located in Sydney, Australia. We try to respond to all customer queries within 24hrs but occasionally it can take longer. You can reach us through the following:
0410 337 116
*Please note that calls to this number are subject to a charge.
Lines are open Monday through Friday 9am to 5pm. Lines are closed, weekends, Christmas Day, Boxing Day, New Year’s Day and all other public holidays.